Refund policy

Our promise

We aim to give you the best shopping experience possible, and that includes a stellar refund and replacement policy. If you're not happy with your order for any reason, reach out within 45 days of receiving it and we'll make it right.

Every batch is handmade by our team in small quantities, with real care. All we ask is that you give it an honest shot. If our products hasn't earned a place in your life, we don't want your money.

How to reach us

Reach out through the contact form here, email us at info@allfat.ca, or give us a call at +1 778-200-5282. One of our team members will get back to you within 1–3 business days.

Let us know your order number, what happened, and include a photo if the item arrived damaged or incorrect. We'll take it from there and get it sorted.

Damaged or incorrect orders

If your order arrived damaged, or you received something other than what you ordered, send us a photo along with your order number and we'll get a replacement out to you right away. No need to send the damaged item back — keep it or dispose of it, whichever's easier.

Exchanges

Changed your mind, or want to try something different? Let us know when you reach out and we'll look at it case by case. If there's a price difference, we'll sort that out with you directly.

Returning your item

Depending on the product and situation, we may or may not need the item sent back. We'll let you know once you reach out — please don't ship anything back before contacting us, as we won't be able to process unauthorized returns.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it typically takes 5–10 business days to appear.

Questions?

Anything here unclear, or your situation not quite covered? Just reach out using one of the methods mentioned above, and we'll get back to you as soon as possible. 

We're a small team and we read everything — there's always a real person on the other end.